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Be Better Today Than Yesterday

I was listening to John C. Maxwell speak one day and he made the comment, “It’s not your experience you learn from, it’s reflecting upon those experiences where the real learning takes place.” Each day gives us the opportunity to learn and grow if we only reflect upon it with the intention to improve.  Whether it’s growing and improving personal relationships, a business, craft, or spiritual well-being, think how impactful it would be if you were intentional, where every evening you ran through your mind the encounters you had with others, the time you spent or wasted, what you said and didn’t say, and asked yourself ‘How could have I have been better?” When I was looking and talking to Mark, could my non-verbals have been better? Could I have said something differently? Should I NOT have said something? Was my tone of voice consistent with the message? Was I productive today? Did my activities today help my business grow? Did I add value to my family, friends and ...
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The Challenges We Face

We are not limited by our challenges, we are limited by how we think about our challenges. How we think about our challenges and goals, how we internalize our thoughts and emotions surrounding them, is often the key to overcoming / achieving them or falling short of those goals or being defeated by those challenges.   Whether those challenges are personal goals, business goals, or dealing with challenging problems with our health, finances, or relationships to name a few, a positive outcome starts with our mindset and how we think about them.   Like Henry Ford said, “Whether you can or think you can’t, you are right.” Look at a young infant who first learns to walk.   Gets up, falls down. Gets up, falls down.   Gets up, takes a few steps, falls down.   Finally, after repeated trials the child finally learns to walk.   Did the child ever think….’This is too difficult, I’ll just sit the rest of my life.’   Does the wife say to husband after ...

Connecting with Others leads to Great Customer Service

"There is a great difference between knowing and understanding.  You can know a lot about something and not really understand it." - Charles F. Kettering “Your customer service at this hotel is like what Chick-Fil-A's is to the fast food business.”    That comment just came out in an instant without much thought at all, as if, my subconscious decided to speak. After a long drive from Seabrook, Texas, I was checking into the Orlando World Center Marriott to attend the John C Maxwell Team IMC.   I arrived at 10:30 A.M, well before the standard 4:00 P.M check-in time.   I wasn’t expecting to get into my room, but the team working at the check-in desk made it happen and they did it in a way that was over the top with great service and friendliness. After I checked-in, I thought about that comment I made referencing Chick-Fil-A’s customer service and told myself that when I returned back to Texas I would try to find out how they do it; how they provi...