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The Challenges We Face

We are not limited by our challenges, we are limited by how we think about our challenges. How we think about our challenges and goals, how we internalize our thoughts and emotions surrounding them, is often the key to overcoming / achieving them or falling short of those goals or being defeated by those challenges.   Whether those challenges are personal goals, business goals, or dealing with challenging problems with our health, finances, or relationships to name a few, a positive outcome starts with our mindset and how we think about them.   Like Henry Ford said, “Whether you can or think you can’t, you are right.” Look at a young infant who first learns to walk.   Gets up, falls down. Gets up, falls down.   Gets up, takes a few steps, falls down.   Finally, after repeated trials the child finally learns to walk.   Did the child ever think….’This is too difficult, I’ll just sit the rest of my life.’   Does the wife say to husband after ...

Connecting with Others leads to Great Customer Service

"There is a great difference between knowing and understanding.  You can know a lot about something and not really understand it." - Charles F. Kettering “Your customer service at this hotel is like what Chick-Fil-A's is to the fast food business.”    That comment just came out in an instant without much thought at all, as if, my subconscious decided to speak. After a long drive from Seabrook, Texas, I was checking into the Orlando World Center Marriott to attend the John C Maxwell Team IMC.   I arrived at 10:30 A.M, well before the standard 4:00 P.M check-in time.   I wasn’t expecting to get into my room, but the team working at the check-in desk made it happen and they did it in a way that was over the top with great service and friendliness. After I checked-in, I thought about that comment I made referencing Chick-Fil-A’s customer service and told myself that when I returned back to Texas I would try to find out how they do it; how they provi...